Shipping policy

Thank you for shopping with DAVID JOHN KILLICK. As a dedicated retailer of premium casual and fashion apparel, we prioritize meticulous order handling and secure global shipping services for every customer purchase. Our core commitment is to ensure all clothing goods are correctly fulfilled, professionally packaged to protect fabric quality during transit, and delivered in pristine wearable condition within standard shipping timeframes.

1. Standard Order Processing Procedures

Following successful order confirmation, all apparel orders will undergo thorough item verification, quality inspection and protective packaging within 1-3 business days, excluding weekends and national public holidays. During high-traffic promotional seasons with increased order volumes, routine processing timelines may be slightly extended. Customers will receive prompt email alerts if any substantial shipping delays occur.

2. Shipping Fees and Delivery Time Estimation

Shipping costs for all clothing orders are calculated individually based on package weight, item quantity and cross-border delivery locations. All applicable shipping fees will be clearly presented on the checkout page prior to payment completion, ensuring full transparency of every logistics charge.
Estimated delivery times: Standard Shipping: 15 business days
All stated delivery periods serve only as general estimates and do not constitute guaranteed arrival dates. Actual parcel delivery speed may vary due to courier service interruptions, customs clearance proceedings, unfavorable weather conditions, international logistical limitations and regional holiday schedules.

3. Shipment Confirmation and Tracking Availability

Once your clothing order is fully processed and dispatched from our warehouse, you will receive an official shipment confirmation email containing exclusive parcel tracking numbers and logistics inquiry guidelines.
Tracking data and real-time delivery status updates will typically be activated and accessible for customer self-monitoring within 24-48 hours after the shipping carrier completes parcel registration and system synchronization.

4. Customer Shipping Address Liability Clause

Customers are solely responsible for verifying and submitting accurate, complete shipping address details at checkout. DAVID JOHN KILLICK holds no responsibility for misdelivered, misplaced or returned parcels resulting from incorrect or incomplete recipient information provided by customers. Any packages returned due to address errors will be subject to additional reshipping fees borne entirely by the buyer.

5. Transit Loss and Damage Resolution Process

If your apparel parcel is lost during cross-border transportation, please reach out to our support team within 7 days of your expected delivery date to initiate a formal logistics investigation. For orders delivered with damaged garments or compromised packaging due to transit impacts, please provide clear photographic evidence of damaged products and packaging within 48 hours of delivery. Our team will conduct a detailed review and resolve the matter efficiently.

6. Apparel Care and Product Liability Exemption

Each clothing product is packaged with tailored fabric care instructions that outline proper wearing, cleaning, drying and maintenance practices suitable for unique textile materials. All apparel items must be cared for in strict accordance with these guidelines. DAVID JOHN KILLICK is not liable for garment damage, shrinkage, fading or deformation caused by improper maintenance, unauthorized alterations or customer misuse.

7. International Shipping and Customs Guidelines

International shipments of fashion apparel may incur import duties, customs taxes and clearance fees based on the regulatory policies of destination countries. All such additional charges are the exclusive responsibility of customers and are not included in product prices or standard shipping expenses.

8. Official Customer Support Contact Information

For any questions, concerns or policy inquiries regarding this Shipping Policy and your order logistics status, please contact our professional after-sales team via the official details below:
Trade Name: DAVID JOHN KILLICK
Phone Number: +64 28 393 1899
Email: contact@davidjohn.shop
Physical Address: 13 Creagh Street, Te Awa, Hawke’s Bay, Napier 4110, New Zealand